Privacy Policy

Privacy Policy

Introduction

Welcome to https://residential-plumbing-services.storysurge.net (hereinafter referred to as “Residential Plumbing Services,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from our users and customers worldwide. By using our website, applications, services, or products, you consent to the terms outlined herein.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our primary website at https://residential-plumbing-services.storysurge.net.
  2. Any mobile applications associated with our services.
  3. Online services and products offered through our platform.
  4. Interactions via email, phone, or text messaging from our team.

Please note that this policy does not extend to external platforms, applications, or services linked to our website but operated independently by third parties. These entities have their own privacy policies governing data collection and usage, over which we have limited control.

Processing Activities

This Privacy Policy guides our interactions with users in the following scenarios:

  • Account Registration: When you create an account on our platform to access services or make purchases.
  • Website Visits: Every time you browse our websites, our systems log your IP address, browser type, and pages visited for analytics purposes.
  • Communications: We may contact you via email, phone, or SMS for transactional purposes (e.g., order confirmations) or to send marketing materials, news updates, and personalized offers.

Personal Data Collection

We collect a range of personal data to enhance your experience, improve our services, and personalize content. The types of information we gather include:

  • Account Information: Your username, email address, and password (hashed and encrypted for security).
  • Payment Details: Credit/debit card numbers, expiration dates, and billing addresses (processed through secure third-party payment gateways).
  • Financial Data: Transaction history, purchase amounts, and frequency.
  • Purchase Records: Items purchased, quantities, and order dates.
  • Mobile Device Identifiers: Unique device IDs or advertising IDs used for analytics and targeted advertising.
  • Location Data: Geolocation information from your device when you use our location-based services (optional).
  • Feedback and Reviews: Comments, ratings, and reviews you submit to share your experiences with our services.
  • Social Media Information: Publicly available data from social media platforms when users choose to connect their accounts for seamless login or sharing capabilities.
  • Product Interactions: Details about products viewed, added to carts, or purchased, including product IDs and preferences.

We collect this data through direct user input forms, order processes, website analytics tools, and third-party integrations.

Cookies and Tracking Technologies

To enhance your experience on our websites and apps, we employ cookies and similar tracking technologies:

  • Strictly Necessary Cookies: These ensure basic functionalities of our platform, such as allowing you to log in and navigate the site.
  • Preference Cookies: Used to remember your preferences, language settings, and display choices for a personalized experience.
  • Analytics Cookies: We use analytics tools like Google Analytics to gather data on user interactions, device types, and referral sources to improve our services.

Our Cookie Manager allows users to manage their cookie preferences, providing control over non-essential tracking.

Data Retention and Deletion

We adhere to data retention policies that comply with applicable laws and regulatory requirements. The duration of data storage depends on the purpose for collection:

  • Financial and transaction data is retained for a period required by financial regulations (e.g., 7 years).
  • Purchase history may be kept indefinitely for analytics and business intelligence purposes.
  • Personal information associated with inactive accounts is securely stored for potential future reactivation but not actively used.

Upon request or when no longer needed, we promptly delete or anonymize personal data, ensuring it cannot be associated with an identifiable individual without additional information.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Data Encryption: All sensitive data is transmitted and stored using encryption protocols to ensure secure communication.
  • Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection standards to process certain tasks on our behalf, such as payment processing and email marketing.
  • Access Controls: Our systems have access controls in place to restrict unauthorized personnel from accessing or modifying sensitive information.

Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian concerned about our handling of children’s information, please contact us using the details provided below.

Your Data Rights (Dependent on Location)

Your privacy rights vary by jurisdiction. Here is an overview based on some key regions where we operate:

  • Canada (PIPEDA): You have the right to access, correct, and challenge our processing of your personal information. You can also request restrictions on how we use your data.
  • European Union (GDPR): Residents enjoy enhanced rights, including the right to data portability, erasure, and object to automated decision-making.
  • California, USA (CCPA): California consumers have the right to know what personal information is collected about them, request its deletion, and opt out of sales.

To exercise your rights, please reach out to our Data Protection Officer using the contact details provided below.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via email or by posting a prominent notice on our website. We encourage users to review this page periodically for the latest information.

Contact Us

If you have any questions, concerns, or requests regarding your privacy, please contact our Data Protection Officer at:

  • Email: [email protected]
  • Phone: +1 (123) 456-7890
  • Mailing Address: Privacy Operations, Residential Plumbing Services, 456 Main Street, Cityville, CA 98765

We value your trust in our services and are committed to protecting your privacy.